Privacy Policy

version: 1.1

General

Terracom S.A. (hereinafter "Terracom"), the developer of QR-Patrol web application, is firmly committed to the privacy of its customers. Terracom shall take all reasonable measures to have your personal information protected to ensure you feel safe and secure.

This Privacy Policy covers how Terracom uses personal information that users provide to Terracom when they use Terracom cloud-based guard tour monitoring software, QR-Patrol web application platform.

This Statement also applies to all visitors, users, and others who reside in the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA).

By using any of the services you accept the terms of our Privacy Policy.

 

The way we collect and use your information

You can sign in QR-Patrol web application for demo use, located at (https://followmystaff.com), providing your details ( (First Name, Last Name, Email, Company name, Industry and your needs) at "Test it for free form" (https://www.qrpatrol.com/free-test-webform) to receive an email with instructions on how to test it for free.

The information that QR-Patrol collects about you can be classified as Personal Information and Anonymous Information. Personal Information refers to information that identifies you as a person, for example, your name, postal address, phone number, email address, payment details. Anonymous Information refers to information that does not identify a specific individual.

 

Personal Information

At "Contact form" (https://www.qrpatrol.com/contact-form) we collect your Personal Information (Name, Company, Country, State -In case of USA- and Phone number) to respond to your inquiry or request and to send updates or notices about the Service.

At "Become a QR-Patrol partner form" (https://www.qrpatrol.com/become-a-partner) we collect your Personal Information (First Name, Last Name, Company, Website URL, Email, Phone, Sales Estimations (number of clients) within 1st year of being a reseller, More details about your company, Your Business and Marketing Plan to achieve sales, Country , Annual Company Turnover and Company Size) to respond to your request regarding a potential partnership and to evaluate whether you fulfill the prerequisites to become a partner.

At "Enterprise Solutions form" (https://www.qrpatrol.com/enterprise-solutions) we collect your Personal Information (Name, Company, Position, Country, Website URL, Email and Phone number) to respond to your inquiry or request and to send updates or notices about custom solutions.

At "Schedule a 15 minute call with us form" (https://www.qrpatrol.com/schedule-15-minute-call) we collect your Personal Information (Name, Company, Company Email, Country, and Timezone) to respond to your request and confirm your appointment.

We collect your email address when you register in QR-Patrol website (https://www.qrpatrol.com).

Το buy one of our paid plans in QR-Patrol shop (https://www.qrpatrol.com/pricing) we collect information such as your name, postal and billing address, phone number and other billing information (VAT / Tax ID) for invoicing.

If you subscribe to one of the paid service plans and register in the QR-Patrol cloud-based application (https://followmystaff.com), we collect information such as your email, timezone, name, mobile number, address and email address, IP and GPS location while the application is used.

We may use your Personal Information to respond to an email or other inquiry or request, to help improve the Service, to customize your experience at the Websites or to send updates or notices about the Service. We also use your Personal Information to bill you for the Service subscriptions and products available in our eshop. Payments are processed by the third-party billing services, PayPal & Credit/Debit Card (via Stripe), securing your sensitive financial and billing information.

 

Anonymous Information

Every time you visit the Websites, Terracom collects certain technical information from your Web browser. It includes the pages that were visited and returned to, the time spent on the Terracom website (www.qrpatrol.com) by a visitor, the operating system, the Web browser version, the referring site and any keywords used to find the Websites on search engines. This information does not contain any reference to the personal information. This information can only be accessed by Terracom and can be used with the sole purpose of tracking visits to the Websites and improve the experience, content and layout of the Websites. Using the anonymous information, Terracom can also identify defects in the Service and thus continually improve the quality of the Service.

 

Your data protection rights

In accordance with the European General Data Protection Regulation 2016/679 (GDPR) and the California Consumer Privacy Act of 2018 (CCPA), you have a right of access, correction, removal of your personal data which you may exercise or receiving them in a structured, commonly used and machine-readable format, or withdraw your consent at any time by sending us a support ticket at (https://www.qrpatrol.com/contact-form). Your requests will be processed within 30 days.

You are also able at any time to modify personal data by logging into your account and clicking on “Edit”.

 

Data Retention, account deactivation and deletion

We store data to our databases for as long as a client is active and for a period of 2 years after the deactivation of the client’s account. However, the time period of the data storage may be a case-by-case determination that depends on things such as the nature of the data, the legal framework of the client’s country and the reason why it is collected and processed.

Customer data will be stored and accessible through the Web Application for a period of 15 months. After this period, the data will no longer be directly accessible via the application. We strongly recommend that customers maintain their own backups of any data they wish to retain beyond this time frame.

If you require access to data older than 15 months, retrieval may be available upon request. Please note that such requests may incur additional fees, which will vary based on the volume of data being retrieved.

 

Cookies

Terracom may automatically collect some information through the use of cookies. A cookie is a small data file that is stored on a user's computer to enable the Service to recognize a user that previously used the Service. Terracom uses information collected from cookies to track the pages of the Websites that our users view, the browsers they use, the devices they logged in from (tablet, desktop, etc) and other information about user activity when visiting the Websites.

Terracom implements Remarketing campaigns with Google Analytics for Display Advertising online. Terracom and the third-party vendors, including Google Inc., use the first-party cookies (such as the Google Analytics or Google AdWords remarketing cookie) to inform, optimize, and serve ads based on a person's past visits to the Websites. As a result, Terracom ads shall be displayed on the sites across the Web. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

 

The way we share your information

Privacy of our users is very important for Terracom. We shall not disclose, sell or rent your Personal Information to any third party for marketing purposes. We shall share your Personal Information with the third parties only if you instruct us to and only if such information is required to provide you with specific services. We shall use a PayPal or Credit/Debit Card (via Stripe) to bill our users for Service subscriptions and products available in our eshop. These third parties shall not retain, share or store any Personal Information except to provide these services and shall be bound by strict confidentiality agreements, which limit their use of such information.

 

How we protect your information

Terracom shall use all and every commercially reasonable physical, managerial and technical safeguard to preserve the integrity and security of your Personal Information. We cannot warrant the security of any information you provide in the Service and you do so at your own risk. Once we received any information from you, Terracom shall make all and every commercially reasonable effort to ensure the security of our systems. Please note that this is not a guarantee that unauthorized entry or use, hardware or software failure and other factors that may at any time compromise the security of user information, will not happen.

 

E-mail communication

Terracom is committed to keeping your email address confidential. We shall never sell, rent or lease our user email lists or otherwise disclose the user email addresses to any third party. We shall use our users' email addresses exclusively to communicate Terracom information to them. We respect your attention and time so we shall limit the frequency of our mailings to a reasonable amount.

We collect e-mails in our website via opt-in forms. By submitting your e-mail address to an opt-in form, you will receive notification regarding any system update, pricing plans offers, company’s participation in exhibitions and events or crucial system interruptions.

 

Terracom administrative and service announcements

Terracom shall automatically email administrative messages such as "Thank you" messages or welcome messages or “Subscription activation” messages introducing users to the Terracom products and services, responses to password recovery, password and email change requests and similar explanatory messages that are necessary for user guidance. Users cannot opt-out from these emails.

Terracom may email you service announcements such as day and time of expected interruptions of services, change of prices or service specifications. These emails have no opt-out status either.

 

Changes in our Privacy Policy

Your use of the Services, including any dispute concerning privacy, is subject to this Privacy Policy, Terracom Terms of Use. Terracom reserves the right to modify this Privacy Policy from time to time and such modifications shall be effective upon posting them on the Website. You agree to be bound by any changes to this Privacy Policy when you use the Services after any such modification is posted. It is, therefore, important that you review this Privacy Policy regularly to ensure you are updated of any changes.

 

Dispute resolving

Exclusive competent Court for dispute solving that may arise from the application of this agreement is the court of Ioannina, Greece.

 

Contact Terracom

If you have any questions or comments about our Privacy Policy please contact us at info(at)qrpatrol(dot)com or you can email QR-Patrol’s Data Protection Officer directly at: privacy(at)terracom(dot)gr or by mail to: Terracom S.A., Attn: Data Protection Officer, Thesi Ntousia, Bafra, Ioannina, Zip: 45 500 Greece.